FAQ (Questions and Answers)

This is the FAQ list of TrioPoker.com, a collection of frequent questions and answers concerning poker in general and relating subjects. Have a good time rummaging!

• Help and instructions for spam or junk filters!

• What kind of computer do I need?

  We recommend a Pentium with
  133 MHz and not less than
  25 MB free memory on the hard disk and
  64 MB RAM (main memory).
  Operating system: Microsoft Windows 95/98/NT/2000/XP and Vista.
  Please note that the software will not work, if the Winsock Proxy service by Microsoft is executed.

• What screen setting is recommended?

  If you want to enjoy the TRIOPOKER atmosphere to the full, we recommend a screen resolution of not less than 800 x 600 pixels and 256 colours.
  
  If you use a lower screen resolution like, e.g., 640 x 480 pixels, you need to scroll up and down during the play.

• Does your poker software support Macintosh?

  No, unfortunately, Macintosh computers are presently not yet directly supported. You can use the TrioPoker software also on a Macintosh computer with the aid of the software Virtual PC by Microsoft. On Intel-Macs, you can also use Boot Camp or Parallels. Should you need any help, please contact our support: support@triopoker.com, they will be happy to help you.

• I have a 21 inch monitor. Can I play in full screen mode?

  Yes you can choose the full-screen mode in the option menu in the TRIOPOKER lobby.

• Can I look at the game before playing it or placing money?

  Of course! You can even play FREE OF CHARGE!
  
  Just download the free software and open an account. You do not need to pay any money in to look or to participate in our beta training games. You will be asked, however, to give correct information about your account. You do not need to pay in any money until you want to play for real money. Having opened your account, you can have a look around the lobby area and visit tables.

• Is it safe to play TrioPoker?

  want to protect you from undesired game tactics like, e.g., collusion (secret agreements) and other undesired activities. TrioPoker uses reliable security features, especially developed for poker, and we make every effort to take all measures necessary to protect your game. Although we monitor games live with automatic systems and with support employees, you can help us by notifying us (support@triopoker.com), if at any time players cooperate in a prohibited way or if anybody otherwise violates the rules of the game.

• Is it in accordance with the law in my country?

  To be able to play TrioPoker, you NEED to be at least 18 years of age. Please note that poker as online game may not be permitted by the jurisdiction of your country. You should inquire about the laws applicable in your country before playing online poker.

• I lost my user name and my password! What shall I do?<

  As this is protected information, you have to call us directly by phone. We are available around the clock. Please dial one of the following telephone numbers:

  Germany:	0800-0005134
  International:	+(00)350-20051710

• How do I change my nickname, user name, my password and my address details?

  You can change your personal data any time. To change personal data, please click on Personal Data in the TrioPoker lobby. Change the relevant information.

• What will happen, if the connection is interrupted?

  TrioPoker has made great efforts to provide a safe poker environment, so that you will be protected, even if your connection to the game server is disrupted during the game. Please find information on this subject in the company policy.

• What is to be understood by the all-in rule and how does it work? How many all-ins are allowed?

  The all-in protection is supposed to protect your payment into a pot, if you run out of money during a round, if you do not act in time or if the connection is disrupted for any reason whatsoever. Please find information on this subject in the Company Policy.

• How do I minimize the software or the screen?
  

  TrioPoker is displayed best with a screen resolution of not less than 800 x 600 pixels. This way, you will get a “full screen view“. Most probably, this mode is presently set on your computer. Sometimes, this setting will prevent other programs from being called during the game.
  To reduce the screen to “normal“, you need to set your display to 1024 x 768 to be able to use other programs during the game. To change your current settings, proceed as follows:

  • Click the button of the Windows start menu on your desktop.
  • Choose Settings.
  • Click on System Control.
  • Chose Display from the displayed menu.
  • The window Display Attributes is opened.
  • Choose Settings.
  • At the bottom right in this window, there is the section Resolution with a scroll bar and the information low and high.
  • Use the mouse to point to the scroll bar and change the screen resolution to 1024 x 768 pixels.
  • Once you have set the desired resolution click on Accept and then OK.
  • Windows displays the new settings in a preview and asks you to click OK to accept the new setting (you have about 15 seconds, before Windows will restore the original settings).

  If you cannot set a higher resolution than 800 x 600 pixels, please contact the manufacturer and order an upgrade for your graphics card.
  Possibly, you may need to restart your computer to make sure that the new settings were successfully adopted.
  If you did not find what you were looking for, please contact our support center, which is available around the clock at support@triopoker.com.